All relevant caller information is at your fingertips. Connect Microsoft Teams or a TAPI-enabled phone system to CRM data from Business Central to have easy access to all related areas.
Connect Microsoft Teams or your TAPI-enabled phone system to Business Central. No matter if physical system on the desk or a cloud phone system.
The innovative and intuitive Smart Connect technology by Simova allows the guided configuration of the Tray Application from Business Central. App Registration data is automatically fetched from the Microsoft Entra Portal.
A complete Guided Experience leads the admin through the whole configuration of Phone Connect. This allows the implementation of Phone Connect within minutes.
Phone Connect is integrated into the Interaction Log Entries to give a direct overview on past phone calls with the contact. All user-specific calls are also logged in seperate Phone Connect Call History table.
By automatically opening a new browser tab for Business Central and the display of all relevant caller information, you can fully focus on what the caller is telling instead of having to parallely search for the customer card in the background.
Phone Connect comes with a default set of Caller Cards for different departments, such as Sales. These Caller Cards can be duplicated and customized to display different information for other departments or vertical solutions.
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The Phone Connect Tray Application is the connection between Microsoft Dynamics 365 Business Central and the Phone System. The caller information incoming calls are matched with master data in BC and Contact Name, Company and additonal information is directly displayed.
| System | Version | Type |
|---|---|---|
| 3CX | TAPI | |
| Alcatel | Lucent Enterprise | TAPI |
| Auerswald | Commander 6000 RX | TAPI |
| Avaya | TAPI | |
| Estos | Pro Call 4 | TAPI |
| Mitel | TAPI | |
| Panasonic | KX-NSX1000 IP PBX | TAPI |
| Starface | TAPI | |
| Swyx | SWYXIT! | TAPI |
| Telekom | Octopus X8 | TAPI |
| Telekom | Octopus F | TAPI |
| Unify | OpenScape Business X8 | TAPI |
Phone Connect connects Microsoft Dynamics 365 Business Central to Microsoft Teams or any TAPI-enabled telephony system, no matter if this is a physical phone or a cloud phone system.
Connect Microsoft Teams with CRM data from Business Central with ease.
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All TAPI-enabled phone systems can be connected with Business Central via Phone Connect. Find a list of already connected phone systems.
Unlock the full potential of Simova’s Phone Connect with our in-depth documentation. Explore step-by-step installation guides, setup tips, and integration help to seamlessly connect your telephony system with Microsoft Dynamics 365 Business Central. Whether configuring call workflows, customizing user interfaces, or troubleshooting, our documentation supports you every step of the way toward a streamlined communication experience.
Simova GmbH
Stockholmer Allee 30a
44269 Dortmund
Simova GmbH
Stockholmer Allee 30a
44269 Dortmund
