Know who is calling - and why
CTI - Computer Telephony Integration for Business Central
CTI - linking the telephone system with customer data
All important information about the caller at a glance
Nothing is as important as talking to the customer or business partner. Our CTI solution is the ideal tool to take communication with your customers to a new level.
CTI (Computer Telephony Integration) stands for the integration of telephony and IT. CTI by Simova links the telephone system with master data from Business Central. When a contact calls, all relevant information, such as open offers, orders, etc., are displayed directly in Business Central. Employees are therefore always well informed without having to first collect the necessary data sets.
HIGHLIGHTS
What makes CTI by Simova the way to go:
Caller ID and contact information display
Full integration with your CRM system allows logging of telephony items and making calls directly from Business Central or NAV
Faster response and information options
Increase in productivity and customer satisfaction
Capturing call notes for the call directly on the call card
High return on investment due to short implementation times
Clear and convenient provision of information for incoming or outgoing calls through the direct display in Business Central
More time to focus on essential things
Integration of all TAPI-enabled telephone systems
All information at a glance with caller cards
So-called CTI caller cards open automatically for incoming or outgoing calls and show call and business information as well as all relevant information about the caller. From there, you can dive into relevant areas in Business Central, such as offers, orders or invoices, with just one click, without having to search for them manually in the background.
Tray application for an immediate overview
The CTI Tray Application is the connection point between telephone system and Business Central. Caller information is compared with CRM master data via a web service and the associated information is displayed directly.
Caller & To see call information from the Business Central system outside of the ERP system? With the so-called CTI Tray application, CTI offers the option of displaying information separately and independently of Microsoft 365 Business Central.
Complete integration with Business Central
If you want to call a contact, customer or vendor, the CTI by Simova also makes this process much more convenient by offering the option of starting a call directly from Microsoft Dynamics 365 Business Central at the push of a button.
Conventional CTI systems offer the option of connecting to Microsoft Dynamics 365 Business Central and displaying simple contact information - with the CTI by Simova you have a solution that is directly integrated in Business Central!
Easy connection to Microsoft Teams and all TAPI-enabled telephone systems
CTI by Simova is compatible with Microsoft Teams and all TAPI-enabled telephone systems and can be quickly and easily integrated into your existing infrastructure.
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The innovative Smart Connect technology makes connecting the telephone system and setting up the tray application child's play.
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Already integrated telephone systems:
System | Version | Type |
|---|---|---|
3CX | TAPI | |
Alcatel | Lucent Enterprise | TAPI |
Auerswald | Commander 6000 RX | TAPI |
Avaya | TAPI | |
Estos | Pro Call 4 | TAPI |
Mitel | TAPI | |
Panasonic | KX-NSX1000 IP PBX | TAPI |
Starface | TAPI | |
Swyx | SWYXIT! | TAPI |
Telekom | Octopus X8 | TAPI |
Telekom | Octopus F | TAPI |
Unify | OpenScape Business X8 | TAPI |
Note: This list is constantly updated. If a known telephone system with TAPI compatibility is not on this list, please contact us and we will check whether your telephone system can be connected to CTI by Simova.
Conversation notes directly in Business Central
During the call or after the call, important notes can be recorded on the caller card directly within Microsoft Dynamics 365 Business Central. The notes are saved in the Business Central activity log items for each contact.
Call logging & history
The user does not want to look for information about the call from an external program. The CTI by Simova therefore records information about the type of call, telephone number, time and duration directly on the contact in Business Central CRM. The overview of all conversations is also recorded in a separate list of minutes. This also enables transparent tracking of communication.
CTI in action - view the latest webcast recording
We regularly hold webcasts to show you the possibilities of our solutions. Here you will always find the latest recording of our live webcasts about CTI's standard processes.
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Would you like to take part in a live webcast yourself? Check out our upcoming events .
