Phone Connect

With Phone Connect you will like to answer the phone again.

All relevant caller information is at your fingertips. Connect Microsoft Teams or a TAPI-enabled phone system to CRM data from Business Central to have easy access to all related areas.

Pricing

Connect phone systems

Connect Microsoft Teams or your TAPI-enabled phone system to Business Central.  No matter if physical system on the desk or a cloud phone system.

Smart Connect technology

The innovative and intuitive Smart Connect technology by Simova allows the guided configuration of the Tray Application from Business Central. App Registration data is automatically fetched from the Microsoft Entra Portal.

Rapid implementation

A complete Guided Experience leads the admin through the whole configuration of Phone Connect. This allows the implementation of Phone Connect within minutes.

CRM integration & history

Phone Connect is integrated into the Interaction Log Entries to give a direct overview on past phone calls with the contact. All user-specific calls are also logged in seperate Phone Connect Call History table.

Full focus on customer

By automatically opening a new browser tab for Business Central and the display of all relevant caller information, you can fully focus on what the caller is telling instead of having to parallely search for the customer card in the background.

Customizable Caller Cards

Phone Connect comes with a default set of Caller Cards for different departments, such as Sales. These Caller Cards can be duplicated and customized to display different information for other departments or vertical solutions.

Phone Connect Pricing

Try 30 days for free on Microsoft AppSource.

Phone Connect SaaS

6,99€
per user / month
Billed monthly
FEATURES
Full focus on your customers
Connect Microsoft Teams or all TAPI-enabled phone systems
Rapid Implementation
All caller information at our finger tips
Increase in productivity
Transparency for all involved parties
Get started
Licensing per user
Phone Connect is licensed per user.
Availability
Phone Connect is available for Business Central Cloud and the three latest versions for On-Premise installations. For BC versions out of the Mainstream Support we offer an additional Extended Lifecycle Fee for 49,99€ per month. For a list of already connected phone systems click here.
Combine with other Simova apps
Combine Phone Connect with other extensions by Simova and get addtional bundle discounts. Learn more.

Phone Connect SaaS

6,64€
per user / month
Billed anually
FEATURES
Full focus on your customers.
Connect Microsoft Teams or all TAPI-enabled phone systems
Rapid Implementation
All caller information at our finger tips
Increase in productivity
Transparency for all involved parties
Get started
Licensing per user
Phone Connect is licensed per user.
Availability
Phone Connect is available for Business Central Cloud and the three latest versions for On-Premise installations. For BC versions out of the Mainstream Support we offer an additional Extended Lifecycle Fee for 49,99€ per month. For a list of already connected phone systems, click here.
Combine with other Simova apps
Combine Phone Connect with other extensions by Simova and get addtional bundle discounts. Learn more.

Functional overview & Benchmark

Functional overview

Business Central Standard
Phone Connect
Start outgoing call from Business Central
Log call in Interaction Log Entries
Save notes/comments related to calls
Recognition of incoming calls
Display first caller information when BC is not open
Automatic creation of new browser tab with caller card
Direct jump off points to relevant BC areas
User-specific call history
Automatic creation of Interaction Log Entries
Connection information & control in BC
Basic
$29
/year
Get Started
Real Time Data Insights
Advanced Statistics
Advanced Analytics
Dashboard Themes
Widgets
Encryption
Backup & Recovery
Personal Support Assistant
Advanced
$59
/year
Get Started
Start outgoing call from Business Central
Log call in Interaction Log Entries
Save notes/comments related to calls
Recognition of incoming calls
Display first caller information when BC is not open
Automatic creation of new browser tab with caller card
Direct jump off points to relevant BC areas
User-specific call history
Automatic creation of Interaction Log Entries
Connection information & control in BC

Tray application for sync of caller information

The Phone Connect Tray Application is the connection between Microsoft Dynamics 365 Business Central and the Phone System. The caller information incoming calls are matched with master data in BC and Contact Name, Company and additonal information is directly displayed.

SystemVersionType
3CXTAPI
AlcatelLucent EnterpriseTAPI
AuerswaldCommander 6000 RXTAPI
AvayaTAPI
EstosPro Call 4TAPI
MitelTAPI
PanasonicKX-NSX1000 IP PBXTAPI
StarfaceTAPI
SwyxSWYXIT!TAPI
TelekomOctopus X8TAPI
TelekomOctopus FTAPI
UnifyOpenScape Business X8TAPI

Connect your phone system to Business Central

Phone Connect connects Microsoft Dynamics 365 Business Central to Microsoft Teams or any TAPI-enabled telephony system, no matter if this is a physical phone or a cloud phone system.

Microsoft Teams Connection

Connect Microsoft Teams with CRM data from Business Central with ease.

All TAPI-enabled phone systems

All TAPI-enabled phone systems can be connected with Business Central via Phone Connect. Find a list of already connected phone systems.

Let's get started today!
Download Phone Connect.

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