Simova GmbH does not accept any liability for the programs installed on your computer or their protective devices (virus scanner or firewall). Simova GmbH assumes no liability for malfunctions not caused by it, even if they are close to the support provided. Simova GmbH assures you that our employees have been adequately trained and are familiar with the confidentiality and due diligence obligations.

​

Remote maintenance is carried out in accordance with Section 11 of the Federal Data Protection Act.

​

Please note that this service is only available to you during our business hours after consultation with our employees by telephone or in writing.

​

• The employee cannot see your PC without your express consent.

• The employee cannot work with you without your express consent.

• It is not possible to remove data from your PC without being noticed or authorized.

• You can end the joint session at any time.

​

Note: By starting the TeamViewer software, you accept Simova GmbH's disclaimer of liability when using TeamViewer.