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CTI Teams Connection

Aktualisiert: 17. Juli

Since the end-of-life programme for Skype for Business was completed on 31 July 2021, we have received countless enquiries from partners, customers and interested parties as to whether and when a connection from Microsoft Teams to our CTI solution is possible.

After almost two years - although it should be noted that this wait was not caused by Simova - the time has finally come: We can proudly announce the Microsoft Teams Connection for CTI by Simova!

In addition to Teams Connection, the new release version of CTI offers many other innovations that significantly speed up and improve the setup and handling of CTI.


Other new features of CTI:

  • Guided Experience

  • A checklist on the CTI Administrator Role Center guides the administrator through the complete installation & configuration for telephony integration. From documentation and licensing to download and automatic setup of the CTI Tray application, all necessary setup steps are run through.

  • Smart Connect Technology

  • Automatic synchronization

  • Client ID, tenent ID, Redirect URL from CTI app registration in the Microsoft Entra Portal (former Azure Active Directory)

  • Company name and database name from Business Central

  • Selection of the telephone system to be connected

  • Microsoft Teams or

  • TAPI-enabled telephone system

  • Tray application language & design

Experience Smart Connect

Bye bye manual setup of the tray application

With the innovative "Smart Connect" technology, the CTI Tray application can be configured automatically.

Test the new CTI version

Want to try Teams Connection for CTI by yourself? For Business Central Cloud environments, simply download CTI by Simova from the AppSource or update the extension if it is already installed.

For on-premise installations, we can provide you with the latest CTI version.

If you have any further questions about CTI by Simova, the new Teams Connection or the other innovations, please do not hesitate to contact us.

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