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© 2018 Simova GmbH

Impressum

Know who is calling - and why

CTI - Computer Telephony Integration
SIMOVA SOLUTIONS AT A GLANCE

CTI - Linking your telephone system with customer data

All important information about the caller at a glance

Nothing is as important as talking to the customer or business partner, even if it is "only" on the phone. Our CTI solution is the ideal tool for taking communication with your customers to a new level and optimizing it significantly.

CTI stands for the integration of telephony and EDP (Computer Telephony Integration). Simova's CTI links telephone (numbers) with any data on your business partners. When a contact is called, all relevant data such as sales volume, open items, existing orders, etc. are displayed immediately. Employees are therefore always well informed without having to search for the necessary data records in the company software.

CTI maximizes your response speed and customer satisfaction

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HIGHLIGHTS

What makes CTI a useful tool

  • Faster reaction and information possibilities

  • Increase in productivity and customer satisfaction

  • Caller identification and display of contact information

  • High return on investment due to short implementation time

  • Full integration with your CRM system enables call logging

  • Microsoft as a future-proof technological basis

KEVIN KALLA

Sales Consultant

+49 231 31776.451

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