Know who is calling - and why
CTI - Computer Telephony Integration
SIMOVA SOLUTIONS AT A GLANCE
CTI - Linking your telephone system with customer data
All important information about the caller at a glance
Nothing is as important as talking to the customer or business partner, even if it is "only" on the phone. Our CTI solution is the ideal tool for taking communication with your customers to a new level and optimizing it significantly.
CTI stands for the integration of telephony and EDP (Computer Telephony Integration). Simova's CTI links telephone (numbers) with any data on your business partners. When a contact is called, all relevant data such as sales volume, open items, existing orders, etc. are displayed immediately. Employees are therefore always well informed without having to search for the necessary data records in the company software.
What makes CTI a useful tool
Faster reaction and information possibilities
Increase in productivity and customer satisfaction
Caller identification and display of contact information
High return on investment due to short implementation time
Full integration with your CRM system enables call logging
Microsoft as a future-proof technological basis
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